Privacy Policy

1. Information We Collect

We may collect the following information:

a) Personal Information

• Name
• Mobile number
• Email address
• Business name and details
• WhatsApp number connected to our services

b) Technical & Usage Information

• IP address
• Browser and device information
• Pages visited and activity logs
• Date, time, and usage patterns

c) WhatsApp Communication Data

• Messages sent or received via WhatsApp Business API
• Message delivery status and interaction metadata

Botnex does not read, sell, or misuse message content beyond service delivery, automation, and support purposes.

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Providing and operating Botnex.io services
• WhatsApp automation, chatbot flows, and campaigns
• Account setup, verification, and customer support
• Platform improvement and performance monitoring
• Legal compliance and fraud prevention

We do not sell or rent personal data to third parties.

3. Legal Basis for Processing

We process personal data based on:

• User consent
• Performance of a service contract
• Legitimate business interests
• Compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India)

4. User Consent & Marketing Communication

By using Botnex.io and submitting your information, you consent to:

• Service-related communication
• WhatsApp messages sent strictly as per WhatsApp Business and Meta policies

Users may opt out of non-essential communication at any time by contacting us.

5. Data Sharing & Third Parties

We may share limited data only with:

• Meta (WhatsApp Business API) for message delivery
• Authorized infrastructure and hosting providers
• Government or legal authorities when required by law

We do not share customer data with other Botnex users or clients.

6. Data Storage & Retention

• Data is stored securely with restricted access
• Information is retained only as long as necessary to provide services or meet legal obligations
• On account closure or deletion request, data is securely removed unless retention is legally required

7. User Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your data
• Withdraw consent (where applicable)

Requests can be sent to support@botnex.io.

8. Cookies & Tracking

We may use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage
• Enhance user experience

You may manage cookies through your browser settings.

9. Data Security

We use appropriate technical and organizational safeguards to protect data against unauthorized access, misuse, or loss.

However, no digital platform is completely secure. Users are advised to follow safe account practices.

10. International Data Processing

Some data may be processed or stored outside India through trusted service providers.

We ensure reasonable safeguards are in place to protect such data.

11. Children's Privacy

Botnex.io services are not intended for individuals below 18 years of age.

We do not knowingly collect data from minors.

12. Policy Updates

This Privacy Policy may be updated from time to time.

Any changes will be published on this page with an updated effective date.

13. Contact Information

For any privacy-related queries or requests, contact: